F A Q

What if I'm not satisfied?

If you don’t like our products, please simply return them to us and we will refund your money without any hassle. Please make sure the merchandise is not used and the plastic wrapping around the bands are not removed before sending them back. We will not refund your money on used products. Make sure you read our return policies before ordering. Please include all the original packing, material, merchandise, and any included accessories in your package. (i.e. locks, keys, straps, boxes…) Refunds are issued in the same form in which the original payment was made and may take up to 30 business days after the receipt of goods.

How can I make a return for a refund or exchange?

Please send us an email with the details of your order and the items you would like to return. In order to process a replacement or refund you must return the items you received at your expense within 7 working and provide a tracking number.

How do you ship my order?

We offer door to door courier services for all our designer handbags order. You will receive a tracking number within 24-48 hours once we have order mailed out, so you can track the progress of your shipment on the internet.

How long will it take for me to receive my order?

Shipping takes 6-9 days worldwide. A tracking number will be sent to you within 24-48 hours so you can track the progress of your order online. Please allow up to 4 days for the shipping company to update the information on their website.

Do you ship worldwide?

We ship anywhere in the world.

What is the delivery timeframe for my order?

Our delivery timeframes are advised on product and checkout pages, and can also be found on our frequently updated delivery and returns page here. At the moment, our courier networks are operating as usual and we will continue to monitor the circumstances to keep our customers updated.

How do I contact customer services?

Our Customer Service team is still available to assist you 7 days a week, 24 hours a day. For further information, please view details on how to Contact.